> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lifesum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I receive a refund?

**In order to get a refund for your Lifesum subscription you need to request this within a 14 day period after the purchase. The way this can be done varies a bit depending on where you purchased the subscription.** 
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### App Store
All payments handled by App Store, such as in-app purchases on iOS devices, can be refunded and approved only by Apple. To receive a refund from Apple you need to contact Apple Support within 14 days from the purchase date. 

To contact them, please follow this link: [Apple Support](https://getsupport.apple.com/) or call them via a number on this [page](https://support.apple.com/sv-se/HT201232). You should receive a confirmation email from Apple Support when they receive your request. You'll receive a followup response with Apple's decision on a refund within a short period of time.

[Here](http://www.imore.com/how-request-refund-itunes-or-app-store-purchase) you can find a useful step by step tutorial on how to request a refund for an App Store purchase.
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### Paypal
If you bought the Premium membership directly via Paypal, please [contact](https://lifesum.com/deep/settings?page=support) us within 14 days after the purchase and provide your receipt or Purchase ID.  
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### Google
If you bought the Premium membership via Google Play Store, please [follow these instructions](https://support.google.com/googleplay/answer/2479637#apps) from Google.
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### Website
If you bought the Premium membership with credit card via our website, please [contact](https://lifesum.com/deep/settings?page=support) us within 14 days after the purchase and provide your receipt or Purchase ID.
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### Paddle
If Paddle is stated on your receipt received via email, please follow [this link](https://paddle.net/) and instructions on how to request a refund. 
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### Samsung
**If you bought the Premium membership with** **Samsung Galaxy Store**, please [contact](https://lifesum.com/deep/settings?page=support) our support with a copy of the receipt within 14 days after the purchase.
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**Please note:**

* According to Lifesum's Terms & Conditions available [here](https://lifesum.com/policy), you have **14 days** (from the date you receive the confirmation of your subscription via email) **to withdraw** from the contract with Lifesum.
* If you consent to have access to the Lifesum Premium services during the withdrawal period, you no longer have the right of withdraw. Requests made after the withdrawal period may therefore be declined.
* Just canceling a subscription does not automatically result in a refund, it only avoids a renewal. If an unwanted renewal has already been charged, cancel the subscription through the platform where you purchased it and submit a refund request through the applicable channel above. When a refund is approved, it may take a few business days to appear in your account.