> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lifesum.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I receive a refund?

__*******In order to get a refund for your Lifesum subscription you need to request this within a 14 day period after the purchase. The way this can be done varies a bit depending on where you purchased the subscription.****__________*

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### App Store

All payments handled by App Store, such as in-app purchases on iOS devices, can be refunded and approved only by Apple. To receive a refund from Apple you need to contact Apple Support within 14 days from the purchase date.

To contact them, please follow this link: [Apple Support](https://getsupport.apple.com/) or call them via a number on this [page](https://support.apple.com/sv-se/HT201232). You should receive a confirmation email from Apple Support when they receive your request. You'll receive a followup response with Apple's decision on a refund within a short period of time.

[Here](http://www.imore.com/how-request-refund-itunes-or-app-store-purchase) you can find a useful step by step tutorial on how to request a refund for an App Store purchase.

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### Paypal

If you bought the Premium membership directly via Paypal, please [contact](https://lifesum.com/deep/settings?page=support) us within 14 days after the purchase and provide your receipt or Purchase ID.

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### Google

If you bought the Premium membership via Google Play Store, please [follow these instructions](https://support.google.com/googleplay/answer/2479637#apps) from Google.

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### Website

If you bought the Premium membership with credit card via our website, please [contact](https://lifesum.com/deep/settings?page=support) us within 14 days after the purchase and provide your receipt or Purchase ID.

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### Paddle

If Paddle is stated on your receipt received via email, please follow [this link](https://paddle.net/) and instructions on how to request a refund.

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### Samsung

__*******If you bought the Premium membership with****________ ______*******Samsung Galaxy Store****___*___*__, please [contact](https://lifesum.com/deep/settings?page=support) our support with a copy of the receipt within 14 days after the purchase.

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**Please note: **

* *
* According to Lifesum's Terms & Conditions available [here](https://lifesum.com/policy), you have __*******14 days****________ (from the date you receive the confirmation of your subscription via email) ______*******to withdraw****___*___*__ from the contract with Lifesum.

* If you consent to have access to the Lifesum Premium services during the withdrawal period, you no longer have the right of withdraw.

* Just canceling a subscription does not automatically result in a refund, it only avoids a renewal.