I have a weird email under my Account Settings, where did it come from? - iOS

When you create your Lifesum account using Sign in with Apple, Apple gives you the choice to either share your real email address with us, or to hide it using Hide My Email.

If you chose to hide your email, you'll see an address in your Account Settings that looks like this:

xxxxxxxxxx@privaterelay.appleid.com

This is a real, working email address created by Apple, unique to your Lifesum account. It isn't an error, and it doesn't mean anything is wrong with your account. It's Apple's way of letting you sign up for apps like Lifesum without sharing your actual email address with us.

Will I still receive emails from Lifesum?

Yes, normally. Hide My Email addresses automatically forward to the verified email address on your Apple Account, so receipts, password reset links, and other emails from Lifesum should reach your regular inbox without you having to do anything.

A couple of things worth knowing:

• Only emails sent from Lifesum's own registered address will be forwarded, so this address can't be used to receive mail from anyone else.
• Apple doesn't read or store the content of these emails. They're deleted from Apple's relay servers shortly after being delivered to you.

If you're not seeing emails from us, you can check (and, with an iCloud+ subscription, change) where they're being forwarded:

On iPhone or iPad: Settings → [your name] → iCloud → Hide My Email → scroll down and check "Forward To."

On Mac: Apple menu → System Settings → [your name] → iCloud → Hide My Email → check the "Forward To" field.

To see the private relay address itself (and confirm it's linked to Lifesum):

On iPhone or iPad: Settings → [your name] → Sign in with Apple → select Lifesum.

On Mac: Apple menu → System Settings → [your name] → Sign in with Apple → select Lifesum.

I can't log in or reset my password

If your Account Settings show a @privaterelay.appleid.com address, your account was created without a Lifesum password, since you signed up using your Apple ID.

Always use the Sign in with Apple button to get back into your account. As long as you're signed into the same Apple ID on your device, this takes you straight in, no password needed.

If a password reset email isn't the right path for this type of account, and you're not sure why, check the forwarding setting above first; most "I never got the email" cases come down to where Hide My Email is currently forwarding to.

Can I switch this to my real email later?

Not on the same account. If you'd rather use your real email address going forward, you'll need to create a new Lifesum account with that email address. There's currently no way to convert an existing Apple-relay account to a different email directly.

If you have a subscription or tracked data on the Apple-relay account and want to move to a new one, reach out to support@lifesum.com and we can help you figure out the best path.

The short version

• This email is legitimate, created by Apple, not an error.
• It forwards automatically to your real inbox; check Settings → iCloud → Hide My Email if something isn't arriving.
• Always log in using Sign in with Apple, not email + password.
• Switching to your real email means creating a new account; it can't be changed in place.

Updated on: 13/10/2026