Q: How to Locate & Change your connected Email

You find your registered email address under *Account Settings* in the app. But unfortunately it is currently not possible to edit the email from here. If you would find that the email address that is currently connected is wrong or if you simply would like to connect a different email, there are two options: <ol> <li>In order to change the connected email yourself, login to your account on our website and go to *Change email*.</li> <li>Reach out to our support team from the email currently connected to the account. If you are signed into the app with the wrong email, this is most easily done by contacting us through the in app chat option. You can find this option under Settings -&gt; Support.</li> </ol> || It is important that you reach out to us from the email connected to your account, otherwise we will not be able to change your email. If you would have any issues with this, please reach out to us directly and we will be happy to help you with this.

Question 1

Lifesum Premium Subscription & Renewal Details

Accepted Answer

Lifesum Premium operates as a subscription-based service rather than a one-time purchase. This means that once you subscribe, your membership will automatically renew at the end of each billing cycle unless you cancel it in advance. The renewal process follows the terms outlined during the purchasing process on the respective payment platform and is further detailed in our Terms & Conditions.

How to Avoid Subscription Renewal

To prevent your subscription from renewing, you must manually cancel it through the same payment platform where you initially purchased your Premium membership. This could be:

App Store (Apple)
Google Play Store
Samsung Galaxy Store
Lifesum’s official website
Paddle.net

Cancellation must be completed before the renewal date to avoid being charged for the next billing cycle. Lifesum does not have direct access to user payment details or the ability to cancel subscriptions on behalf of users. For step-by-step instructions on how to cancel, please visit our Cancellation Guide.

|| Subscriptions redeemed with a gift card or with a 100% discount campaign will not automatically renew.

Initial Purchase Process

All initial purchases of Lifesum Premium require direct user action. This means that you, as the user, must actively enter your payment d

Question 2

Food Tracking

Accepted Answer

Tracking your food is a cornerstone of using Lifesum effectively. It provides valuable insights into your eating habits and delivers personalised feedback, empowering you to make informed choices and stay on track toward your unique health and wellness goals. Here's a step-by-step guide to get you started:

Starting the Tracking Process

Via the Diary: Tap the "+" button at the bottom of the Diary screen, then select the meal you want to track.
Directly in a Meal Section: Tap the "+" button within a specific meal section.

Once you've chosen a meal to track, you'll be taken to a tracking screen. This screen differs depending on whether you're a new user or have tracked food previously:

New Users: The screen will initially be empty.
Returning Users: You’ll see a history of tracked items categorised under "Recent", "Favorites", and "You have tracked" for easy access.

Exploring the Tracking Screen

Here’s an overview of the key sections and features available for tracking food:

Search Bar

Type the name of the food item you're looking for. Results will include matches from the Lifesum food database and items you've created or saved under Favorites (e.g., meals, recipes, or custom food items).

Barcode Scanner

Tap the barcode icon to scan a product's barcode and find it in the database.

**Daily Intake **

Keep track of your daily calorie and macronutrient intake in this section.

Recent Items

Quickly re-track items

Question 3

How to Locate & Change your connected Email

Accepted Answer

You find your registered email address under *Account Settings* in the app. But unfortunately it is currently not possible to edit the email from here.

If you would find that the email address that is currently connected is wrong or if you simply would like to connect a different email, there are two options:

In order to change the connected email yourself, login to your account on our website and go to *Change email*.
Reach out to our support team from the email currently connected to the account. If you are signed into the app with the wrong email, this is most easily done by contacting us through the in app chat option. You can find this option under Settings -> Support.

|| It is important that you reach out to us from the email connected to your account, otherwise we will not be able to change your email.

If you would have any issues with this, please reach out to us directly and we will be happy to help you with this.

Question 4

How can I see a list of all weight entries including date? - Android

Accepted Answer

In order to see a list with the history of all your weight entries, please:

Go to the *Progress tab* on the bottom bar of the app.
Then choose *Body measurements*.
Tap on the button *Track body measurements*.
Tap on *Current* in the weight section.

In this view you can see a complete list with the history of your weight entries.

Question 5

Goodbye tedious tracking. Hello, Multimodal tracking

Accepted Answer

Tracking food just got easier. Our new Multimodal Tracking feature is designed to make tracking effortless and intuitive. With advanced technology, you can track meals in seconds; snap a photo, speak, type, or scan. It’s a new seamless way to track that fits into your life, so you can focus on what matters: your health goals.

Just snap it

Let your camera do the work! Just take a photo of your meal and Lifesum will calculate the calories and nutrition details for you.

Just text it

Track your meals in seconds. Type in the name of your food, and Lifesum will instantly provide calories and macronutrient details.

Just say it

On the go? Simply tell Lifesum what you ate, and it logs everything hands-free—perfect for when you’re on the go.

Just scan it

Scan the barcode, and Lifesum will take care of the details

Question 6

I bought a Premium subscription, but my account still shows the free version - iOS

Accepted Answer

When you have purchased your Lifesum subscription it can take a couple of minutes for the subscription to get activated on your account, so please wait a few minutes after the purchase before taking any further actions.

If you purchase the subscription through the app on an iOS device there is a chance that the subscription get connected to the Lifesum account created with the same Apple ID that you are using on your device. Note that this is not always the account that you are currently logged in with.

To get around this, simply sign out from the app and login again using "Sign in with Apple".

If you still cannot access the Premium features in the app, please proceed with the following steps:

Go to your *Profile* in the app.
Go to *Settings*.
Press *Restore Purchase.*

If this still does not help, please contact us with the following information:

*A copy of the receipt* (you automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay). We need to see date, sum, currency, and subscription model.
Make sure you send us the *email address registered under Settings -> Account Settings* in the Lifesum app on the account that you are currently using so that we can upgrade the correct account.

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