iOS
Can I use Lifesum with Family Sharing - iOS
Lifesum in-app purchases are, unfortunately, not eligible for Family Sharing at this time. The information shown on the App Store listing is referring to the app itself, a default App Store feature, and indicates that family members may also download the app from the App Store. In order to use Lifesum and Premium, each single user needs to create their own account and purchase a separate subscription for it. This can change in the future but at the moment we do not have any technical solutionFew readersI bought a Premium subscription, but my account still shows the free version - iOS
When you have purchased your Lifesum subscription it can take a couple of minutes for the subscription to get activated on your account, so please wait a few minutes after the purchase before taking any further actions. If you purchase the subscription through the app on an iOS device there is a chance that the subscription get connected to the Lifesum account created with the same Apple ID that you are using on your device. Note that this is not always the account that you are currentlyFew readers
How can I receive a refund?
In order to get a refund for your Lifesum subscription you need to request this within a 14 day period after the purchase. The way this can be done varies a bit depending on where you purchased the subscription. App Store All payments handled by App Store, such as in-app purchases on iOS devices, can be refunded and approved only by Apple. To receive a refund from Apple you need to contact Apple Support within 14 days from the purchase date. To contact them, please follow this linSome readersWhat do I get when I buy Premium?
The Lifesum Premium membership unlocks all the content available within the app. Here you can find some examples of our premium features: Adjust Calories Set your own daily calorie goal. Adjust macronutrients Set your own daily goal for carbs, protein and fat intake. Meal Plans & Programs Get the perfect Meal Plan or Program to succeed with your goals, based on your preferences and lifestyle. Reduce stress and simplify healthy living by following one of our nutritionist-deSome readersLifesum Premium Subscription & Renewal Details
Lifesum Premium operates as a subscription-based service rather than a one-time purchase. This means that once you subscribe, your membership will automatically renew at the end of each billing cycle unless you cancel it in advance. The renewal process follows the terms outlined during the purchasing process on the respective payment platform and is further detailed in our Terms & Conditions. How to Avoid Subscription Renewal To prevent your subscription fFew readersUnable to Purchase Premium Subscription
There is always the possibility that there is a temporary issue on the chosen payment platform, App Store, Play Store or Galaxy Store - usually that means that you receive an error message and are unable to complete the purchase. If you would receive an error like that, please make sure to contact our support or the support of the payment platform with a screenshot of theFew readersI have an active Premium Subscription but my account shows the Free Version. What can I do?
If you change device our login to your account again after some time and find yourself on a free account, this most likely means that the subscription in question is connected to a different account with a different email. Please check if you are logged into the correct Lifesum account: the account you originally bought Premium with. You can check the email address by going to Settings - Account Settings. It could also be that you have previously been logged in with 'Apple signFew readersWhere can I find the receipt for my Lifesum subscription?
You will always receive the receipt for your purchase via email. However, who sends out the receipt depends on where you purchased the subscription. If you purchase a subscription through our website you will receive your receipt directly from Lifesum to the email connected to your Lifesum account. If you purchase the subscription through the app via App Store on an iOS device the receipt will be sent out by Apple to the email connected to your Apple ID. If you purchase a subscFew readersDo I lose my tracked data and the recipes saved as soon as my Premium subscription is running out?
No, you will not lose any data. All data is stored on our servers - nothing will be lost. What happens when your Premium subscription runs out is that the app is set back to the free version, but all data registered is still saved on our servers. So if you e.g. happen to have a Premium subscription that runs out before you realize it and the app is set back to the free version, all data is still there. You can still access all items saved and created under Favorites but you cFew readersCancel Subscription
In order to cancel your subscription so that it will not renew at the end of your subscription period you will need to cancel at least three days in advance in order to be sure that the cancellation is processed in time. How you go on with the subscription varies a bit depending on where you purchased the subscription, please see the different options below. App Store If you have purchased the subscription through the app on an iOS device the subscription is handled by Apple. IFew readersHow can I pay for Lifesum Premium without a credit card?
Depending on where you choose to purchase your Lifesum premium subscription there are a few different options for paying without a credit card. Website On our website via https://lifesum.com/upgrade you have the option to pay via Paypal. Paypal offers the option to make payments using a linked bank account. App Store In ApFew readersHow can I change from one subscription to another?
If you have purchased the subscription less than 14 days ago and would like to change it you can request a refund. You can read more about how this can be done here: https://lifesum.helpshift.com/hc/en/3-lifesum/faq/32-how-can-i-receive-a-refund/. Once you have proceFew readers