Android

• I'm missing the option to connect my exercise tracker to Lifesum - What can I do? - Android

  Currently, you can choose between the following partner apps that can be directly connected to Lifesum: Runkeeper Withings Fitbit Health Connect Samsung Health If the exercise tracker you use is not available in under Automatic Tracking as a direct sync it may still be possible to connect it to Lifesum via Health Connect. Please have a look and see if the app in question can be synced to Health Connect.Few readers

• Why can't I read the full notification on my lock screen? - Android

  On an Android device, notifications appear in the lock screen of your phone. When you click on it it will not open the notification but bring you directly to the app. If the text on the notification is longer than the text window Android is providing, you will only see parts of it in the preview. There are ways around this issue: In order to read the whole notification on the locked screen, please tap on the text with your finger and then pull it slightly down. You will then be ablFew readers

iOS

• I deleted the step counter from my diary by accident - How do I get it back? - iOS

  In case you have disabled the Movesum step counter from your Diary or want to activate it in the first place, follow these steps: Go to the Progress tab. Then to your Profile. And then to Settings. Lastly, you will find the option to reactivate it under Diary Settings.Few readers

• I'm missing the option to connect my exercise tracker to Lifesum - What can I do? - iOS

  Currently, you can choose between the following partner apps that can be directly connected to Lifesum: Runkeeper Withings for the weight Fitbit Apple Health If the exercise tracker you use is not available in under Automatic Tracking as a direct sync it may still be possible to connect it to Lifesum via Apple Health. Please have a look and see if the app in question can be synced to Apple Health.Few readers

• I have a weird email under my Account Settings, where did it come from? - iOS

  When you create your Lifesum account using Apple sign in you get the option to use either your own personal email connected to your Apple ID, or you can use a private email provided by Apple. This is a feature Apple offers and allows you to create an account with Lifesum without sharing your email adress with us. This email ends like this: @privaterelay.appleid.comFew readers

• I would like to log in with Facebook on the Apple Watch app but I don't see an option for it - iOS

  The login with Facebook will work automatically. As soon as you open the app, your user token is stored and sent to the watch app. If you should have any issue logging in automatically on the watch app, please track something on the Lifesum phone app. This step will trigger data sync and you should be automatically logged into the watch app.Few readers

• When I try to log into the app says that the "email address is already connected"?

  This pop-up message means that we are able to find an account already connected to that email. It is also an indication of that you are not on the login page but on the page where you register a new account, this is not possible as the email address is already connected to an account. Here is how to get around this issue: Go back to the first screen that you get to when opening the app and press Log in instead of Get started. Enter another email that you have that has not yeSome readers

• I am unable to enter my weight when creating my account - Why?

  At Lifesum, we have the mission and aspiration to enhance lives through the promotion of healthy eating habits. We’re here to assist you on your journey toward a healthier and happier life by offering valuable insights into nutrition and education. Our product is carefully designed to cater to your unique nutritional needs, empowering you to cultivate sustainable and health-conscious habits that align seamlessly with your lifestyle and personal preferences. The app is using an algorithm foSome readers

• Scanned barcode is connected to the wrong product information. What can I do?

  If you would scan a barcode and the wrong result is shown, please proceed as follows: Scroll down on the product page that pops up after you have scanned the code until you see the option 'Wrong result for the barcode?'. Tap on the link and you will come to a page offering the search function. Type in the product name that should be connected to the barcode and choose the correct one from the list. Then - in order to connect the code with the product - tap on Connect Barcode. ISome readers

• I have purchased premium but I still see "Lifesum Standard", why?

  Lifesum Standard is the program that all Lifesum-users start with in the app. And even though it is called "standard" this does not imply that you are still on the free version of Lifesum. With the premium subscription you can select any Program or Meal Plan from under the Programs tab.Some readers

• Can I use Lifesum in my web browser or via a computer?

  Currently you are not able to access our full range of features, including tracking food and exercises or to view your Program via our website. The full functionality of Lifesum only exists in the app which can be downloaded via App Store or Google Play. Accessing your account from our website currently allows you to manage the following things: Managing youFew readers

• My calorie goal increases over time each day - Why?

  If your daily calorie goal increases during the day, this is most likely due to that you are importing your exercises and burned calories to Lifesum. By default, burned calories imported to Lifesum or burned calories from exercises that you track directly in Lifesum are added to your daily calorie goal. Where can i find the amount of burned calories? The amount of burned calories ish shown on the Diary page to the right of your daily calorie goal. Can I choose to not add the burned caFew readers

• When can I expect a human reply to my support inquiry?

  We reply to all support inquiries, and we try to do so within two working days. If you write to us through the app the reply will be sent to you as a message. Please make sure that you have enabled push notifications so that you will receive our reply. The best and most efficient way to contact us is through chat function within the app. Our team is based in Sweden and are working office hours between Monday and Friday (CET), which means that messages sent during the weekend will be answered aFew readers

• I cannot see the advertised Meal Plans - what can I do?

  More specifically, this is based on: Your current calorie goal. Your overall goal in the app: Loose, Maintain or Gain Weight. The allergies you have entered. The food preferences you have entered. Listed below you can find all our Meal Plans and the settings you need to have in the app in order to select them. These are the programs in the app whereFew readers

• How does voice search work with Lifesum and where can I find it?

  If you want to use the voice-to-text search function you can do so when searching for or tracking food in Lifesum. You will find this option by pressing the microphone on your keyboard when you open it up in the food search view etc.Few readers

• The Vegetable, Fruit or Fish Tracker are missing from my Diary view, why?

  When using a Meal Plan, these trackers are automatically disabled. They will however return as soon as the plan is finished. It could also be that they are turned off under Profile -Settings -Diary Settings.Few readers

• How can I Select any Recipe? - Regardless of the Program I have chosen at the moment

  At the moment every Program and Meal Plan has allocated recipes - that means that if you change from one Program to another, you will not see the same recipes as in previous Programs. A workaround to get around this is to save any recipe of your choice as a Favorite recipe when you are on a Program. Then you will still have access to the recipe through Favorites when changing to another Program. When it comes to Meal Plan recipes you would first need to track the recipe and open it again fromFew readers

• How can I find the option to see Net Carbs?

  The option to use Net Carbs instead of Carbs isn’t available in all settings or regions within the Lifesum app . Here’s how the option to track and view Net Carbs is enabled. Requirements to Enable Net Carbs Tracking: To see the option to track Net Carbs, you need to: Select a Keto Program or Keto Meal Plan in Lifesum. Set the app language to English. Only under these conditions will the Net Carbs option become available. Why Net Carbs Isn’t AvailFew readers

• Why can't I see the smileys and feedback for meals any longer?

  The older we get, the wiser we are. We have understood that it is tough for our users to follow the calorie recommendations for each meal and that some may feel ‘bad’ by seeing a comment about it. This is one of the reasons why we have decided to remove the smileys and feedback. The most important is that you are following the daily recommendations for calories, macronutrients and micronutrients. We also want to teach that balance means you may have a bigger lunch today than yesterday and perhFew readers

• Can I use Lifesum app on multiple devices?

  Unfortunately, this is not something that we fully support at the moment. It is possible to access your account on multiple devices by logging into the same account, but we are unable to guarantee that the sync between the devices is up to date. This means that something you tracked on one device may not be showing directly on the other device. If you experience that issue, there is a chance that adding something to your diary on the device that is not up to date will cause the devices to syFew readers

• Does the mobile app work without an Internet connection?

  Unfortunately not. Currently, to open and use the app, you must be connected to either Wi-Fi or a mobile network. If the app is open on-screen or in the background before your internet connection is removed, you will still be able to see the app, but you will not be able to save changes or track items.Few readers

• How can I edit one of my own Recipes or Food Items?

  If you want to edit one of your own Favorite Items, Recipes or Meals you can do so under the Favorite section under the Progress tab. You can find more information here: iOS: Simplify Tracking with Favorites: Save, Create, and Manage Items - iOS Android: Simplify Tracking with Favorites: Save, Create, and Manage Items - Android (https://lifesum.crisp.help/en/article/simpliFew readers

• Why am I unable to download the latest version from the App Store / Play Store?

  Due to technical reasons, we have stopped supporting any OS version older than: iPhone: iOS 14 Android: 9.3.0 That means that in order to be able to download the latest version from the App Store or Play Store your device needs to be updated to at least the versions mentioned above.Few readers