I have an active Premium Subscription but my account shows the Free Version. What can I do?

If you change device our login to your account again after some time and find yourself on a free account, this most likely means that the subscription in question is connected to a different account with a different email.

Please check if you are logged into the correct Lifesum account: the account you originally bought Premium with. You can check the email address by going to ****Settings -> ** Account Settings**.

It could also be that you have previously been logged in with 'Apple sign in' and now have logged in with your email or 'Google sign in'.

If this still does not help, please contact us with the following information:

• **A copy of the receipt** - You automatically get a receipt via email from the chosen payment platform - if you cannot find any you can also go into the purchase history of App Store or GooglePlay. We need to see date, sum, currency, and subscription model.

• If the subscription was purchased on the website, provide the bank or card details needed to locate the transaction: the bank name, the last four digits of the card, the charge date, and the transaction description shown by your bank.

• Make sure you send us the **email address registered under Settings -> Account Settings** in the Lifesum app on the account that you are currently using so that we can upgrade the correct account.

If we locate Premium under a different email address, you can either log in to that account or ask us to move the subscription to the account you currently use. After the transfer, log out and back in if Premium is not shown immediately. If the original subscription is through Apple and is manually transferred, cancel the original Apple subscription to prevent it from renewing to the old account; cancellation does not remove Premium access for the remainder of the paid period.

Последнее изменение: 03/11/2026