• Lifesum & Lykon

  Why are we promoting LYKON in our app? Lifesum, the world’s leading nutrition app, acquired Lykon in 2024, Germany’s number one biomarker-based personalised nutrition company. This acquisition allows Lifesum to integrate Lykon's advanced at-home biomarker testing capabilities with its existing nutrition expertise, providing users with a comprehensive, personalised wellness experience. What does this mean for Lifesum users? By partnering with Lykon, Lifesum users will now have accePoucos leitores

• How can I get help from Lykon with my purchase or my test results?

  If you need assistance with your Lykon purchase or order, there are two convenient ways to get in contact: Support Request Form: Follow this link: Lykon Support Request Form Fill out the required details and submit your request. Email Support: Write to them at: biomarkers@lifesum.com Include your order details and a description of the issue you're experiencing.Poucos leitores

• How long does the evaluation take and when will I receive the results of my test?

  When you have purchased a DNA Test, either the Metabolic DNA Test via the Lifesum app or any other test directly via Lykon you will receive a Test ID with the test kit. Once your Test ID has been successfully linked to your user account, your health data will be sent to the relevant partner laboratory. Note that currently you can only purchase the Metabolic DNA Test via the Lifesum app if you are located in Sweden. This is also currently the only test that you can register in the Lifesum app ifPoucos leitores

• What is the Metabolic DNA Test and what does it tell me?

  O Teste de DNA Metabólico é atualmente vendido apenas através do aplicativo Lifesum para clientes localizados na Suécia. O que o teste me diz? No seu relatório de resultados pessoal, você descobrirá qual é o seu tipo metabólico e aprenderá mais sobre suas predisposições genéticas em relação ao desenvolvimento de peso, efeito sanfona, fatores de risco, etc. Você também receberá recomendações personalizadas de nutrição e ação para ajudá-lo a melhorar seu bem-estar e alcançar seus objetiPoucos leitores

• I have cancelled my Lykon contract, how do I get my payments back?

  If you cancel your purchase contract, Lykon will refund the amount you have paid, with the exception of any shipping costs already incurred. The refund will be made within fourteen working days of receipt of your cancellation and will be processed via the original payment method, unless expressly agreed otherwise. If your order has already been dispatched to you, the refund will be made within 14 working days of the return arriving at our warehouse.Poucos leitores